Recovery information must be registered in Microsoft in order to be able to reset or recover your account.
Link: Check your Microsoft Security Info and Add a Sign-In Method
Sign in with your username as student-number@students.koi.edu.au
Ex) 12340000@students.koi.edu.au
* If you didn’t add recovery information and forget your password, please contact IT support
[KOI IT Support: ITsupport@koi.edu.au]
