If you miss a class due to illness, please email academic@koi.edu.au and attach a valid medical certificate. Requests without a valid medical certificate cannot be considered.

Students must submit an assessment extension request through “Student Support” on the Student Portal  within three (3) working days of the assessment due date and provide a valid medical certificate as supporting documentation. Students will be notified of the outcome of their request and, if approved, advised of the revised due date.

Please note that approval of an extension is not guaranteed. Students are expected to submit the assessment as soon as possible after the original due date. Late penalties will apply to assessments submitted after the due date where an extension request has not been approved.

Students must submit an assessment extension request through “Student Support” on the Student Portal  as soon as possible, but no later than three (3) working days after the assignment due date.

Supporting evidence explaining the circumstances that prevented submission must be attached (the form outlines acceptable circumstances and evidence). Students will be advised whether an extension has been granted and, if approved, the revised due date.

Please note that there is no guarantee that an extension will be approved, or the length of time granted. Students should aim to submit the assessment as soon as possible after the original due date. Late penalties will apply to assessments submitted after the extension date (if granted).

Students must submit a Deferred Exam request through “Student Support” on the Student Portal  as soon as possible, but no later than three (3) working days after the exam date.

A medical certificate must be attached, and it must be signed and stamped by the doctor. The certificate must clearly state the medical condition; general terms such as “unwell” or “medical condition” are not acceptable.

Students will be notified if a deferred exam has been approved and advised of the deferred exam date. Please note that only one deferred exam date will be offered. Failure to attend the deferred exam will result in failure for the subject.

Approval of a deferred exam is not guaranteed.

Students must submit a Deferred Exam request through “Student Support” on the Student Portal  as soon as possible, but no later than three (3) working days after the exam date.

Supporting evidence must be attached to explain the circumstances that prevented attendance (the form outlines acceptable circumstances and evidence). Students will be notified if a deferred exam has been approved and advised of the deferred exam date.

Please note that only one deferred exam date will be offered. Failure to attend the deferred exam will result in failure for the subject. Approval of a deferred exam is not guaranteed.

Lecturers’ email addresses are listed on the front page of each Subject Outline. Students may also contact lecturers and tutors through the E-Learning portal.

If you are unable to locate the contact details, please contact the Academic Team (academic@koi.edu.au) for assistance.

The final exam timetable is published during the end of Week 10 of the trimester. Students can access their exam details via the Student Portal.

Once logged in, go to Student Calendar and select the relevant subject. Exam details, including date, time, location, format, and permitted materials—will be displayed.

The exam timetable is also published on the Moodle E-Learning portal. Students are responsible for checking their exam timetable. The notification of the exam release date will be sent to your KOI email addresses.

Marks for assignments, mid-trimester exams, and tutorial participation are available via the Moodle E-Learning portal during the trimester.

Final (Result) grades/marks are available on the Student Portal  under:
My Study > Your Course (For example: BIT/MIT/MBA) Overview

NOTE: If your results are not visible, they may be on HOLD due to:
• Outstanding fees, or
• Academic Integrity matters

If you are dissatisfied with your final grade, you may apply for a Review of Grades (ROG). Information and instructions will be emailed to your student email address by the Examination Team.

Students may apply using the link provided in the email to book an appointment with their lecturer or contact the Academic Team (academic@koi.edu.au) as soon as possible after results are released.

Please note that only one review appointment will be scheduled. Failure to attend will result in no second opportunity for review.

Please click here to calculate your GPA.

Online consultation information is available on the Moodle E-Learning portal homepage.

Students may book an online consultation with the relevant program lecturers or contact the Academic Team for further assistance.

Please contact the Academic Team (academic@koi.edu.au) and/or the Student Services Officer studentserv@koi.edu.au.

Please contact the Student Services Team for the working/internships program in Australia studentserv@koi.edu.au.

Students wishing to interrupt their studies (e.g. trimester break, emergency leave, late start, or long-term medical leave) must obtain prior approval from KOI.

Please contact Student Services at studentserv@koi.edu.au for application instructions.

Students planning to take a short-term break may submit a Short-Term Break Form via the Student Portal. Requests must be made in writing and supported by valid reasons and documentary evidence.

The Academic Team may approve short-term breaks of up to two (2) weeks for valid reasons up to Week 9 of the trimester.