King’s Own Institute (KOI) encourages all students to collect their official documents in person for security and confidentiality. However, KOI understands that this may not always be possible.

Students who are unable to collect their official documents from KOI in person may authorise someone else to collect their documents, or may request documents be mailed to them. KOI will not send electronically (by email) an Official Transcript or Testamur. This can only be collected in person or sent by post. (Fees will apply, please contact Student Services: studentserv@koi.edu.au)

If you are unable to collect your documents you may:

1. Authorise another person to collect documents on your behalf:
   1. If you wish someone else to collect the documents, you will need to authorise this person by completing a Third Party Authority Form available in the koi website – Policies and Forms. The authorised person can bring the completed form along with a copy of your photo ID card or other identification document.
   2. The authorised person collecting your documents must present a proof of his/her identity such as a current passport or Australian driver’s license

2. Request KOI to send your documents by post (for students who prefer to receive the documents by post).
   1. Please apply through the Student portal or contact Student Services studentserv@koi.edu.au or Reception (reception@koi.edu.au)
   2. The student will need to provide KOI with their valid current address. KOI will send only to countries covered by Australia Post – KOI will not send official documents to a Post Office Box or a third party for security and privacy reasons.
   3. KOI will provide you with a selection of mailing postage options and costs
   4. Once you choose your preferred mailing postage option, KOI will advise how payment can be made.
   5. Documents will be sent once KOI receive the postage fee payment.

Please note:

KOI cannot accept any responsibility for documents once they are provided to a third party or dispatched by post.