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FAQ – IT Support

IT enquiries and Frequently Asked Questions

Safety and Security Online

Stay Smart Online ( provides simple, easy to understand advice on how to protect yourself online as well as up-to-date information on the latest online threat and how to respond.

Frequently Asked Questions

Zoom online classroom

Due to COVID-19, all KOI students need to attend online classes.

Please sign in to moodle and check each subject’s lecture/tutorial information.

Link for online classrooms are as like below:[zoom meeting ID, i.e: 123456789]


!! Important !!

To join your online classes, you have to click “Sign in with Google” in Zoom.
Then you need to type your koi student email id and password to log in to your account.

For more detailed instruction, please refer following link or video instructions:

Campus Computers

Available Computers for Students
Student PCs are available on Quiet room (in Kent and O’Connell Library) and Print Bay/Student Lounge in Market Street location.
Students need to sign in with their own KOI PC/Wifi account which is the same as your student ID number (8-digit number).
Your default password is KOI# plus your date of birth in DDMMYYYY format [KOI#DDMMYYYY]
For example, if date of birth is 03/12/1995, the default password will be KOI#03121995
It will be asked to change on the first log-on.

Installed Software
Student PCs at Kent location have applications for your study such as Microsoft office 2019, MYOB 2019.1 and Mikes Bikes (Business Project).

Password Self management for Students – Computer Log-in / Wifi / Papercut Print / EzProxy











Campus Printers

About Printing Service

Printing is a free service offered for the KOI students who made full payment.
$9 of free credit will be recharged every week(resets on every Sunday).

What if my credit is exhausted or too low for printing?

You can purchase your credit voucher from the Library(Kent/O’Connell Location).
Purchased credit will not be expired.

What is a release station and how do I use it?

When you print documents, our print server will hold your job until it is finally released. In order to finish your printing job, you need to go to the release station near the printer. Once you log in and print, your documents will be printed at the nearest printer. Your printing job on the server will be held for an hour until you print out, and can be printed out from any release stations in the campus.

Click here for step-by-step instructions on How to use Print Release Station

How do I print documents from my own laptop?

Before you read the instructions below, your laptop needs to be connected to the KOI Student WiFi.

Click here for step-by-step instructions on How to Print from Your Device

How do I copy documents with a photocopier?

Click here for step-by-step instructions on How to Photocopy Documents

My default printing balance is under $9

If you photocopied more than your balance, your weekly free balance will be reduced. Please contact IT department to fix it.

When I try to print, there is a message saying “Denied Printing”

If you made a partial payment for this trimester, you will not be able to print and make a photocopy. However, you can use the computer and WiFi on campus. We provide free printing and photocopying only to students who have made full payment.

KOI Email Services

How to use KOI Student Email? 

KOI student email uses Google Mail.

  • Visit the Google Mail Login Page  (
  • Sign in with your username as
    For example,








  • Enter your password. Your default password is KOI# plus your date of birth in DDMMYYYY format [KOI#DDMMYYYY] For example, if date of birth is 03/12/1995, the default password will be KOI#03121995




All students must use their KOI student email address when contacting any KOI staff as well as checking it on a regular basis.


Recovery Information on your student email

You must add recovery information in order to reset your password in future. 


Add your mobile number as recovery information

  • Visit Google Recovery Phone (
  • Sign in with your student email






  • Enter your mobile number and click ‘NEXT’







  • Click ‘GET CODE’







  • Enter the verification code sent from Google and click ‘VERIFY’


Add your personal email as recovery information

  • Visit Google Recovery Email (
  • Sign in with your student email if required




  • Enter your personal email for the recovery and click ‘DONE’








I forgot my password. How to reset my password? 

  • Visit the Google Mail Login Page  (
  • Put your student email and click ‘Next’
  • At the bottom left, click the ‘Forgot password?




  • Try the last password that you remember or click ‘Try another way
  • Choose Text OR Call to get verification code
  • Enter verification code and click ‘Next
  • Enter New password and Confirm password
  • Click ‘Save password
  • Click ‘Continue to your Google Account
Campus Wireless Network

How do I connect to KOI student WiFi?

When you are in campus, Please find “KOISTUDENT” WiFi SSID(Name).

To connect to this network, please follow the instructions below.

(Market and Kent Locations only, O’Connell Wifi detail could be found from the notice board of the location)


























I am a new student, when will I be able to access my Moodle account?

New students enrolled before the start of the trimester can access Moodle from Monday, Week 1.

New students enrolled after the start of trimester can access Moodle 24 hours after enrolment, or within the next business day.


How do I access Moodle?

1) Visit  KOI Moodle (

2) Your username is your Student ID number (An 8 digit number).

3) Your default password is your date of birth in DDMMYYYY format.






* After your first sign-in Moodle will ask you to change your password. This will change your password for Moodle ONLY
Your new password needs to be at least eight characters long, contain one capital letter, one lower case letter and one number.


Can I change my password while logged into Moodle?

You should be able to change your password while you are logged into Moodle. To do so just:

1) Click on the picture profile

2) Select Preferences









3) Click on ‘Change Password’








4) Enter a new password and save


I forgot my new Moodle password, how do I reset it?

If you have forgotten your Moodle password go to KOI Moodle. Then, click ‘Forgotten your username or password?’





Once you have clicked on this put in your username (Student ID number) or type in your KOI student email address in the appropriate boxes. An email should be sent to your student email account, for information on accessing the student email account check the above tab labelled “KOI Email Services”.


I reset my Moodle password, but still haven’t received an email yet?

The reset information for your Moodle password is sent to your student email account, for information on accessing the student email account check the above tab labelled “KOI Email Services”. It may take up to at least 15 minutes for the email to arrive.

If you still cannot access Moodle, please contact Library Team [] with your student email


How do I access Moodle on the Moodle App?

There is a Moodle app available that students can use on their iPhone, iPad or Android device. Apps are available in Google Play and also Apple Store. You can install the app directly from your Mobile device – search for “Moodle Mobile” the author/owner must be “Moodle Pty Ltd”

Upon opening the app student will be asked to provide the URL for KOI’s Moodle. The address to input is:

Then just sign in with your username and password.

Where can I find information about the textbooks for my course?

There is a textbook list on the side of the screen with information about the textbook for each subject. You just need to search for your subject. It gives you information about the textbook as well as the retail prices and the KOI price, along with other general information about the book such as Title, Author and whether ebook copies for the books are available.

How can I contact my lecturers or tutors?

All teachers’ emails are listed in the Teachers’ Contact List link that is found under the Frequently Asked Questions heading on the homepage in Moodle. It is made available for students to be able to find and contact the teachers for their subjects. It is recommended to use your KOI student email address when emailing teachers.

Where can I find links to ejournals?

EBSCO is an ejournal database located on the right hand side of the Moodle page in the Resources block with ProQuest eBooks and KOI’s Library Catalogue. Links to these resources can also be found in the Student Information Centre. Students need to be logged in to Moodle to access the database.

How do I find my courses and course notes?

There are direct links to your course at the bottom of the homepage, under the KOI News and announcements section. You can also access them from the left hand side of the screen in the Navigation block by clicking the ‘Dashboard’ link.

Course notes, provided by your lecturer, are found under your courses in Moodle. Just click on your course to find the notes that your lecturer has put up. Different courses have different set paces for the rate at which the notes are made available to students.

How do I print my course notes?

Printing your course notes requires you to download your course notes from Moodle. You need to save these files to the computer. You then need to send the document to the print release station to release you print job from there.

What do I do if the subjects shown in my Moodle courses are incorrect?

If you find that your subjects shown in Moodle are incorrect, go to the Moodle Help Desk block on the right hand side of the Moodle homepage. There is a link there to a Moodle E-learning Update form. Students need to fill in this form and send it to the library email address that is included in the Moodle Help Desk block. These forms are also available from the library.

Where can I find Assignment coversheets?

Printable copies of the Assignment coversheets can be found on Moodle in the Assignment Coversheet block which is on the right hand side of the screen. Students can also obtain copies which have already been printed from the library counter.

How do I find the Assignment link?

koi_moodle_assignment_linkWhen trying to locate the Turnitin Assignment link in Moodle, students should look for the turnitin symbol, shown to the left.

How do I submit assignments in Turnitin?

Students can look at the Student User Manual found in the Turnitin Moodle Assignment block on the right hand side of the KOI Moodle homepage for advice on submitting assignments in Turnitin.

When submitting an assignment, students need to click on the link to their assignment and then go to the ‘My Submissions’ tab. From here they can upload their assignments. Students need to remember to read and tick the declaration box before their submission goes through and make sure that they have uploaded the correct file before they submit their assignment.

Why can’t I get my assignment to upload?

Students need to make sure that the document that they are submitting is one of the accepted document types in the Student User Manual. Also document files that are larger than 5MB will not be able to be uploaded.

Can I resubmit my assignment to Turnitin?

Yes, students can resubmit their assignments into Turnitin as many times as they like up until the due date. However, if a student wishes to resubmit an assignment after the due date, they will need to contact their lecturer to have the original assignment removed so that they can resubmit. Before this resubmissions are not limited.

Where can I find information about referencing for assignments?

Information about referencing for assignments can be found in the Student Information Centre. The Student Information Centre is a Moodle course that all students are enrolled in. It also provides students with information that could prove valuable to their studies such as helpful links to dictionaries, other resources and printing information.

Student Portal

How to access KOI Student Portal? 

1) Visit KOI Student Portal (

2) Yo ID is your student ID (an 8 digit number)

3) Your password is your date of birth [DDMMYYYY] (13th May 1990 -> 13051990).











I forgot my Password.

Students can reset their password for the student portal any time, by clicking “Forget password.

A temporary password will be delivered to your KOI Student email.

Go back to KOI Student Portal, enter your Student numbers for user ID and enter the temporary password. [If your temporary password is [3A$1bec], enter 3A$1bec ONLY]



How to find my timetable.

To find your personal timetable, login into the student portal  and click the “Academics” menu on the left hand side of the page then go to “my timetable”. A copy of your timetable should appear, to print your timetable, click “Print Timetable” button then pdf file will be saved in the Download folder.


How to check my grade

Login into Student Portal (

  1. left hand side of the page, Click Grade 
  2. Click Course name from Course list
  3. You should be able to see your grades on the bottom.


I cannot see my Grade. What should I do?

  1. Please check release date of Final Grade
  2. Please check your outstanding balance ( if there is outstanding balance you could not access to Grade menu with error message)
  3. Please check whether you have clicked Course name on Grade page (please refer to the guide “How to check my grade”)

If you still have problems,  please send a request email to


Can I see my actual marks on this website?

Unfortunately we only release final grades without marks. If you wish to clarify your marks please see the respective lecturer.

Office 365 Education for students for PC

Students are eligible for Office 365 Education, which includes Word, Excel, PowerPoint, Access(for PC only), Outlook, Publisher(for PC only) and OneNote for free

!! Important !!
  1. Before start, please uninstall trial or pre-installed MS office software provided from the PC manufacturers.
  2. MS Access/Publisher are not available on MS Office 365  for MAC.
     You can run Windows OS on MAC using Apple Boot Camp(free), VMware Fusion(paid) or Parallels Desktop(paid).
     You also need a genuine Windows 10 license for your MAC as well.


1. Create Office 365 account

1. Go to Microsoft Office in Education website:

or Type this URL: on your browser.

2. Enter your KOI students Email (ex>

If you want to know more details about student email service, please go to  KOI email services in FAQ IT support page.


3. Click on “Get started” if you’re Eligible.

4. Click “I’m a student”.

5. Fill your details to create your account.

6. For the Verification code, Sign in your student email ([YourStudentID] and open email sent from office 365.

7. Go back to the Create your account page.

Fill your Verification code and click “Start on the bottom of the page.

8. On the invitation page, Click “Skip on the bottom.

9. Click “Next“.

Click “re-enter my password“.


Type your password created and click “Sign in“.

‼ If an error page is displayed, refresh your browser (by pushing F5 key on the keyboard) and sign in again with your password just created.

10. Add your password recovery detail.  Phone and/or email(not school email) are required.

You must use your own Australian Mobile number and  personal Email(non-KOI email address)  for the recovery.

To configure Authentication Phone detail,
Click “Set it up now

Select  Country code Australia(+61)

If you are not in Australia, you are not able to recover password with Mobile phone

Enter your Australian mobile number and Click “text me” or “call me”.

You may receive your verification code from Microsoft via an sms or a call.

Type your code and click “verify”.

Authentication Phone is set.

Now click “Set it up now” for Authentication email detail.

Type your personal Email(non-KOI email address)  and click “email me”.

Check your personal email and type verification code received  and click “verify”.

If you verified your email and phone number successfully, click “finish“.

‼  After you click ‘finish’, your browser will automatically redirected to the office 365 Education page.


Now you are ready to use office 365.

2. Where do I sign in?

Sign in at:



3. Office 365 service for KOI students (First page)

1. Online Office365 web app

If you click on the app icons (word, power point, excel, onenote, etc.) on the main page,
you can use applications in your browser. (Internet connection is required)

2. Install Office on your PC

Click “Install Office” to install MS Office on you PC or Mac .
Then follow the instructions on the screen.

For more information about office 365, Please refer to the page:


3. How to check and manage licenses

Students are allowed to install office on up to 5 devices. To manage the license allowed, go to “My Account” – “install status” menu or go to following page:


4. Recover forgotten Password

!!  Password reset can be done by students without contacting the administrator.

There are two ways to access  forgot my password page for the password reset.

  1. If you entered wrong password in sign in page (, you may see
    Forgot my password” or “Sign in with another account” Click one of links to access password recovery page.

2. Enter your KOI email address in “User ID” field and enter the characters in the picture correctly into the verification field.

Then click “Next“.

3. Select one of option (email, text or call) and click “Next

4. Enter the verification code received and click “Next”.

5. Enter your new password in both “Enter new password” and “confirm new password field”.

Then click “Finish“.

6. Your password has been reset now.

Go back to sign in page.

Sign in at:

You may sign in with your new password.

Students who need to install a Windows OS on MAC computer

Students who need to install a Windows OS on MAC computers.

!! Important !!

KOI IT recommends using PC instead of MAC system for BIT, MIT or Accounting students who need MYOB.
For the software installation related to the class, Please contact Lecturers/Tutors of the subject.


Note 1: MS Office 365 for MAC

MS Access/Publisher is not available on MS Office 365  for MAC. You can run Windows OS on MAC using Apple Boot Camp(free), VMware Fusion(paid) or Parallels Desktop(paid). You also need a genuine Windows 10 license for your MAC as well.


Note 2: MYOB

AccountRight is designed for use on computers using the Windows operating system, like a PC. If you’re using a Mac, consider using MYOB Essentials which runs in a web browser and can be used on both Windows and Mac. If you want to install AccountRight on an Apple Mac, you’ll need to install Windows on your Mac first. You can do this using Boot Camp (a Mac utility that allows you to install other operating systems) or virtual software such as Parallels or WMware.

Note that running AccountRight on virtual software may affect performance and speed. And while many users report a good experience, it’s not tested or supported by MYOB. Once you’ve installed Windows on your Mac, you can install AccountRight.


Note 3: Apple Boot Camp

New Mac with apple silicon(ARM CPU model) to be released soon may not support Boot Camp.

Azure for Students

Azure for Students

IT students are eligible for free $100 credit on Microsoft  Azure.

*Free credit only valid for 1 year.
If you use them all, you need set payment method on your MS account and pay for it.
So please check your usage and after use, deactivate services from Azure to prevent unnecessary cost.


For the pricing info, please refer this page:

For more information about Azure for students, please visit following pages:

Prerequisite : 

Students need to create MS login account with koi email prior to using this website.

Please refer to “Office 365 Education for students” in FAQ-IT support

Once students made an account for Office 365 with their koi e-mail, students need to use the same account to use Microsoft Azure.

Follow the steps below:

1. Go to

2. Click “Sign in

3. Sign in with koi email

4. Enter personal detail and click “Next”

3. Check your mobile number and click “Text me” or “Call me”.  You will get a verification code on your mobile.


4. Type your verification code and click “Verify code”.

If you did not receive the code, check your phone number and click “I did not receive a code” and try again.

5. Tick on the agreement and click “Sign up”.

6. Click on “Overview” to check your credit.

7. Now you receive free $100 Azure  credit.

*Free credit only valid for 1 year.
If you use them all, you need set payment method on your MS account and pay for it.
So please check your usage and after use, deactivate services from Azure to prevent unnecessary cost.


For the pricing info, please refer this page:

Google Apps for students

KOI students are able to use Google Apps for Free with KOI student Email account

Google Apps is a set of web applications provided by Google. These web applications include Google Email, Google Calendar, Google Docs, Google Talk (Chat), Google Mobile and Google Sites. All of these web applications offer an online alternative to traditional office suites.

1. How to sign in to my Google Apps

1. Open browser and go to



2. Enter your student email and password



!! What is my student email account?

Your student email account is [Your Student ID]
Your default password is KOI# plus your date of birth in DDMMYYYY format [KOI#DDMMYYYY]
For example, if date of birth is 03/12/1995, the default password will be KOI#03121995

!! I forgot my password

If you forgot your password and have not set up a recovery phone number yet, please come to IT department with your student ID.


3. Click  g_3   icon




4. Click apps




For more details about how to use apps, please visit G suite learning center


Azure Dev Tools – Microsoft Developer Tools for BIT, MIT, GCIT & GDIT Student


  • Students need to create MS login account with koi email prior to using this website. Please refer to “Office 365 Education for students” in FAQ-IT support

  • Students may need to uninstall existing MS Office product before installing MS Project. (MS Office can be reinstalled later)


  • Students can install MS Project, Visio, Visual studio, SQL server and other software


  1. Go to the following link:


  1. Click “Sign In


  1. Enter KOI student email and click “Next


  1. Enter Microsoft account password (May not same as KOI email password) and click “Sign in


  1. Click “Next


  1. Choose the country code as “AUSTRALIA (+61)”, enter your phone number and choose a method (Text me or Call me) to receive the verification code.


  1. Enter verification code and click “Verify code


  1. Tick first box to agree and click “Accept terms

  1. Click Software on the left panel


  1. Search the software wish to download


  1. Click a link from the result


  1. Click “view key” on the right bottom of the page to get the product key.

  1. Click “Download” on the right bottom of the page to download software installation file.

  2. Install software with the installation file and product key download


* For more information, visit the following link – Azure Dev Tools for Teaching FAQ


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